Q: Who is Homeowner Services Group (HOS)?
A: Operating under the American Water Resources, Pivotal Home Solutions, and American Home Solutions brands, Homeowner Services Group (HOS) has been a leader in the home protection industry since 1992, with more than 450 dedicated employees who bring peace of mind to nearly 2 million customers across 43 states.
Q: Does it cost anything to join the HOS Provider Network?
A: It’s absolutely free to join. No fees for leads or jobs and no need to market your business to our customers. Start the application process and one of our recruiting specialists will reach out to you to review requirements and answer your questions.
Q: What do I need to provide HOS to join?
A: We will need to verify information about your business (i.e., business name, tax id number, address, etc.), applicable licenses, types of services offered, proof of insurance, and other business information. We will send you an agreement to sign electronically via an application called DocuSign that is easy to use to review and sign the contract.
Q: What insurance do you require for your contractors?
A: Insurance requirements vary by service type and location, as well as cases where we partner with specific utilities. Our recruiting team will discuss what specific levels and types of insurance are needed from you. We have information we can share with you to provide to your insurance agent, so we get the documents needed.
Q: How do I receive jobs from HOS?
A: You receive jobs through our dispatch system that is easy to use and mobile-friendly. You can also receive claims via email. Either way, we strive to provide you with all the pertinent information on the claim so you can contact the customer to schedule the work needed.
Q: Is there a cost to use the dispatch system?
A: There is no cost to use our dispatch solution. As a matter of fact, you can use it at no cost to manage all your customer jobs.
Q: How does HOS determine which contractor receives the claim?
A: Claims are disbursed on a rotation basis if there are contractors in the same area that offer similar services. If there are no other contractors in the zip codes you designate or service you provide, you will receive every claim.
Q: How do I get paid?
A: Once work is completed and the customer signs off on the work, you submit an invoice to HOS based on your contracted rates. HOS pays you via direct deposit to your bank account within 30 days or less.
Q: What if the customer is not satisfied with my work? Will I still get paid?
A: HOS will investigate the situation to determine if additional work is required or another course of action is needed to satisfy the customer. You will still get paid for the work you completed.
Q: What if a customer wants to hire my company after a job?
A: As long as the customer is not requesting a service covered under one of our plans, you can offer additional services to the customer. A happy customer is also likely to refer you to their family and friends to expand your customer base.
Q: What support do you offer your network providers?
A: Our comprehensive onboarding process is designed to get you up and running quickly so you can start to receive claims as soon as possible. We have dedicated and experienced teams, including field managers and recruiting, to answer your questions and help you with a claim or customer when you need it.
Q: Are there other benefits?
A: Yes, HOS is focused on your success. We provide strategies, ideas, tips, best practices, and tools to help providers grow their business, manage day-to-day operations, and tackle challenges. Check out Pro Insights, revisit our website often, and follow us on social media to keep up to date on all the latest information to help you and your business.
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